Terms & Conditions

AZR Auto Repair LLC – Terms & Conditions

Warranty Policy

• Coverage: All new parts we install come with a 12,000-mile or 6-month warranty, whichever comes first.

• Approval: All warranty claims must be approved by our technician.

• Claims: To start a claim, you must contact us by phone or email and provide your original receipt or invoice.

• Inspection: We reserve the right to inspect your vehicle to confirm it qualifies before any warranty work begins.

Warranty Inspection Requirements

• Location: Inspections must be done by AZR Auto Repair LLC or a shop we specifically approve.

• Towing: If you choose not to bring the car to us, it must be towed to a facility we have authorized.

• Nationwide Verification: We may send an inspector to any state in the U.S. to verify a warranty issue.

• Unauthorized Shops: We do not accept diagnoses or inspections from unapproved shops.

Customer Disclosure Policy

• Full Transparency: You must explain all vehicle symptoms and any previous repairs before our technician starts work.

• Incomplete Info: Hiding information may lead to extra charges, delays, or us stopping service.

Previously Worked-On Vehicle Policy

• Prior Repairs: You must tell us before booking if another mechanic or individual has already tried to fix the issue or left the job unfinished.

• Refusal Rights: We may adjust our pricing or refuse to work on vehicles that are partially taken apart or modified by others.

Cancellation & Rescheduling

• 2-Hour Window: You can cancel or change your appointment for free up to 2 hours before the scheduled time.

• Late Fee: Cancellations or “no-shows” within that 2-hour window will result in a $25 drive fee.

Parts & Labor Policy

• Customer-Provided Parts: If you supply your own parts, we offer no warranty and do not guarantee the results of the repair.

• Self-Diagnosis: We are not responsible for the outcome if you ask us to install parts based on your own diagnosis or a diagnosis from another shop.

Diagnostic Policy

• Independent Verification: We do not accept “outside” diagnostics.

• Our Process: Our technicians must perform their own inspection before we approve or perform any repairs.

Payment Policy

• Due Date: Payment is due the moment the service is finished.

• Collections: Unpaid balances may be sent to a collection agency.

• Late Fees: Additional fees will be added for every day a balance remains unpaid.

Appointment Booking

• Required Info: To book, we need your full name, email, and physical address.

• Privacy: We never sell or share your personal information with third parties.

Future Service & Contact Policy

• Direct Contact: Always contact AZR Auto Repair LLC directly for future needs.

• Independent Deals: We are not responsible for any side deals made directly with our mechanics outside of our company.

General Terms

• Right of Refusal: We reserve the right to refuse service to any vehicle or customer.

• Updates: These terms can change at any time without notice.

• Agreement: By using our services, you agree to follow all the terms listed above.